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Administration Jobs > Member Services Coordinator
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position overview
highly motivated, cause-driven leader to help build and sustain members’ growth at our hypoxi center. the member services coordinator directs all member sales and retention for the weight-loss & wellness center and meeting or exceeding revenue targets in accordance with established goals. person interested in a career in the health and fitness industry must be able to work well in a cohesive team to carry out client care to the industry’s highest standards. must be confidant, quick learner, enjoy helping people and can work well unsupervised.
*three days training will be required in hypoxi center for weight loss and cellulite reduction.
operation responsibilities
1. demonstrates efficient communication for the center promoting positive guest relations.
2. ensures that our clients receive courteous and prompt service.
3. coordinate members’ sign-in.
4. responsible for resolving client’s issues
5. working with clients and staff to overcome conflicts
6. follow up with clients’ experience; some tracking of clients goals involved & follow up paperwork.
7. extend new business, elevate existing business, and educate clients with effectiveness of treatments and center’s incentives.
8. maintain a professional image in a friendly and hospitable manner.
9. respond to clients’ inquiries and maintain a regular communication with new and existing clients.
10. ensure that all inquiries are used as an opportunity to promote the business and reputation of the health club and medspa.
11. supports regional directors with various clinical activities/projects as directed.
12. reports any problems/ issues promptly.
13. demonstrates proficient skill with operating hypoxi fitness equipment.
14. assist in preparing clients for their hypoxi therapy, and checking up on them during their sessions.
15. may perform other duties as assigned.
minimum qualifications requirements:
1. bachelor's degree from accredited college or university in business administration or equal field.
2. 1 or more years experience in customer service preferred
3. strong customer focus.
4. business-savvy, enthusiastic leader to support the center’s growth and development.
5. general office skills and proficiency with customer relationship management systems,
6. excellent communication and interpersonal skills.
7. excellent customer service skills.
8. good organizational skills.
9. able to identify and drive revenue opportunities.
10. creative drive to improve the service we offer.
minimum educational requirements:
1. bachelor's degree from accredited college or university in business administration or equivalent field.
2. computer literate -- microsoft office programs (word, excel, outlook and powerpoint) and internet.
3. bilingual.
Status: Open
Job sub category: Jobs in Cairo, Heliopolis - Egypt
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Administration Jobs > Assistant Manager
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position overview:
the health club & med-spa assistant manager is responsible assist in the daily operations of the health club & med-spa, developing vendor relations, overseeing and motivating health club & med-spa sales, implement strategies to achieve performance targets, ensure guests are receiving 5 star treatments, and most of all recruiting, developing, training and motivating a cohesive team of staff to carry out treatments and client care to the industry’s highest standards. the health club & med-spa assistant manager is also responsible for managing the health club & med-spa marketing, supervising employees and improving clientele relations.
operation responsibilities:
1. assist the health club and med-spa manager with the overall smooth running of the club and to help achieve goals in accordance with established budgetary objectives.
2. extend new business, elevate existing business, educate and build strong account relationships.
3. assist the health club and med-spa manager in health, safety and administration.
4. undertake any med-spa or hypoxi training offered by our foreign headquarters.
5. assist in training and motivating a cohesive team of staff to carry out treatments and client care to the industry’s highest standards.
6. offer internal training and development sessions to motivate the health club assistants and staff to reach their goals.
7. management of guest relations and the front desk
8. ensure that the needs of guests and members are anticipated and met in a professional, friendly, proactive and time efficient manner.
9. create and organize med-spa promotions and marketing: both online and within the neighborhood
10. signup new clients and promote them the health club & med-spa products and services.
11. provide a weekly summary of facility attendance.
12. provide input into research, development, evaluation and implementation of new products and services.
13. responsible for all clients’ inquiries and maintain a regular communication with new and existing clients.
14. ensure that all inquiries are used as an opportunity to promote the business and reputation of the health club and med-spa.
15. ensure the daily bookings for treatments are fulfilled to maximize revenue.
16. overseeing that the food and beverage amenities and guest services provisions are operating as required.
17. take ownership for the stock count and ordering of guest amenities and center’s brochures and forms.
18. supervise the cleanliness, tidiness and maintenance of the health club and med-spa.
19. supervise therapists and assist in setting and recording retail targets and incentives for all therapists.
20. replace any therapist, personal trainer or equipment operator in case of their absence.
21. assist health club & med-spa manager in preparing department shifts to ensure department has adequate staffing and cover to meet the needs of the business whilst working within budgetary targets.
22. to oversee the fitness department, maintenance of the fitness equipment, training programs and the overall performance of the fitness area.
23. reports any problems/ issues promptly.
24. to support the med-spa manager in the day-to-day management of the med-spa and in their absence.
qualifications and education requirements
minimum qualifications requirements:
1. marketing/sales skills are essential.
2. strong customer focus.
3. excellent communication and interpersonal skills.
4. excellent customer service and sales skills.
5. experience in supervising a successful team.
6. ability to work independently and manage own productivity
7. good organizational skills, reception and admin experience.
8. business-savvy, marketing oriented, enthusiastic leader to support the med-spas growth and development.
9. able to identify and drive revenue opportunities.
10. an in-depth understanding of health & fitness with a creative drive to improve the service we offer.
11. able to assist in the design/build a med-spa menu
minimum educational requirements:
1. bachelor’s degree in any related field or associate degree plus 4 years of work experience.
2. computer literate. (mid-advanced level)
3. bilingual (preferably english or french)
Status: Open
Job sub category: Jobs in Cairo, Heliopolis - Egypt
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Administration Jobs > Front Office Coordinator
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• demonstrates efficient communication for the center promoting positive guest relations.
• ensures that our visitors receive courteous and prompt service, coordinate visitors signing in, ascertains nature of business, and conducts visitors to employer or appropriate person.
• promotes a positive attitude on the telephone and when greeting callers in accordance with company telephone protocol.
• schedule appointments and visits for doctors and managers.
• monitor client flow and adjust scheduling to enhance and maximize daily bookings for treatments.
• promoting sales within the med-spa
• maintain a professional image in a friendly and hospitable manner.
• develops an effective communication mechanism for the office to promote a positive image with clients, visitors, co-workers, office personnel and business partners.
• maintain neat and orderly front desk and waiting room.
• order company’s brochures, forms and any other restocking necessities for the center.
• provides clerical support and assistance to other team members to ensure efficiency.
• demonstrates proficient skill with information systems: i.e. printer, fax machine, computer, and other office equipment.
• handle couriers & shipping agencies, follow up with tracking and delivery and submitting delivery reports to office manager.
• retrieve incoming calls, mail and emails and route them to doctors, managers and other departments within the center.
• locates and attaches appropriate file to correspondence to be answered by the appropriate personnel.
• supports regional directors with various clinical activities/projects as directed.
• handle travel arrangements for management, visiting foreign affiliates and trainers.
• may translate some letters for other departments.
• reports any problems/issues promptly.
• maintains records with accuracy, efficiency in electronic and paper format.
• insure reporting is completed accurately and timely.
• compliance with all established policies and procedures.
• may perform other duties as assigned.
qualifications and education requirements
• minimum 2 years office experience
• articulate with strong customer service focus
• strong computer skills
• sales experience is a plus
• high school diploma or equivalent
• excellent organizational skills
• excellent selling skills
• effective interpersonal skills
• excellent phone etiquette
• strong verbal and written communication skills
• ability to handle multiple phone lines
• ability to learn quickly and adjust to new systems and documents
• multitasking skills and ability to work under pressure required
Status: Open
Job sub category: Jobs in Cairo, Heliopolis - Egypt
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Administration Jobs > secertary
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preferred field of experience: education, human resources
Status: Close
Job sub category: Jobs in Cairo, El Haram - Egypt
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