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Call Center Jobs > Telesales Agent > Telesales Agent Job Description:
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telesales executives are office-based workers who sell products and services for their employer over the phone. as well as generating as much revenue as possible, telesales executives can be expected to manage accounts and maintain client relationships, all through making and taking phone calls.
a telesales is primarily responsible for receiving inbound calls from customers and solving their problems.
specific duties for a telesales role include receiving incoming calls from customers, understanding their problems or requests, interpreting the available details, forwarding requests or complains to the concerned departments, keeping record of account details, processing customer requests, making follow up calls, and performing other tasks assigned by the customer service manager.
a telesalesis primarily responsible for making outbound calls to customers and promotes our product to them.
a telesales typically reports to a call center manager.
a telesales position will be available in our call center.
experience : one or more years of administrative field experience in the same position
age between 22-25
v.good all round pc skills with knowledge of common office applications
duties require the ability to type fastly
good oral english required and adequate written preferred
preferable female (not veiled).
excellent communication skills.
strong and flexible personality
strong persuading skills.
excellent sales skills.
good problem solving.
good reporting skills.
strong sales and client service skills.
Status: Close
Job sub category: Jobs in Cairo, Heliopolis - Egypt
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Call Center Jobs > Call Center Manager > Call Center Manager Job Description:
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supervises and coordinates activities of workers engaged in customer service activities & observes and evaluates workers'' performance.
plans, prepares, and devises work schedules, according to budgets and workloads.
issues instructions, assigns duties to workers & train them.
communicates with other departments and management to resolve problems and expedite work.
effectively answer and resolve customer issues using professional customer service skills.
initiate, participate in, complete, and present special projects that enhance the overall performance of the department.
mange effective operation and processing of both inbound and outbound customer calls.
evaluate and report key performance metrics to ensure best practices.
experience developing and assessing telemarketing standards for call-to-order ratios, call length, and quality of customer interactions.
skilled at using the phone to get sales, prepares list of leads, delivers benefit statements, handles objections, and records statistics to identify trends for improvement.
focuses the sales effort around identifying and fulfilling customers current and future needs
quality controls to ensure all deals go through the first time.
experience : five or more years of customer service field experience in the same position
v.good all round pc skills with knowledge of common office applications
duties require the ability to type fastly
good oral english required and adequate written preferred
excellent communication skills.
strong and flexible personality
strong persuading skills.
excellent sales skills.
good problem solving.
good reporting skills.
strong sales and client service skills.
Status: Close
Job sub category: Jobs in Cairo, Heliopolis - Egypt
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Call Center Jobs > Call Center Officer > Call Center Officer Job Description:
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a customer service agent is primarily responsible for receiving inbound calls from customers and solving their problems.
specific duties for a customer service agent role include receiving incoming calls from customers, understanding their problems or requests, interpreting the available details, forwarding requests or complains to the concerned departments, keeping record of account details, processing customer requests, making follow up calls, and performing other tasks assigned by the customer service manager.
a customer service agent is primarily responsible for making outbound calls to customers and promotes our product to them.
a customer service agent typically reports to a call center manager.
a customer service agent position will be available in our call center.
Status: Close
Job sub category: Jobs in Cairo, Heliopolis - Egypt
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Call Center Jobs > Customer Service Representative > Customer Service Representative Job Description:
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- wants to delight customers, above and beyond the call of duty
- has intimate knowledge of the customers needs
- has empathy for the customers situation
- is able to communicate clearly, both written and in speach
- talks in a way the customer can understand
- has a "thick skin" and is able to handle complaints, even when handling unpleasant customers
- works accurate and with eye for detail
- handles in the best interest of both customer and company
- is able to use automated information systems to analyse the customers situation
- is able to suggest improvements to the various communications by the company (eg. website, faq, etc)
- has a pleasant, friendly style
- is willing to build a long-term relationship with the customer (not a "job-hopper")
Status: Close
Job sub category: Jobs in Cairo, 6th of October - Egypt
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Call Center Jobs > Call Center Supervisor > Call Center Supervisor Job Description:
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1. ensure all individuals in the team and the team itself accomplish performance objectives and measures by motivating them to perform better in order to consistently meet / exceed all targets
2. improves and maintains the quality of customer service , sales and data entry by ensuring that reporting and monitoring take place in order to have effective checks and balances in place
3. motivates the team to work together by creating a sense of creativity and collective responsibilities , in order to achieve common goals
4. establishes a clear course of action plan which is designed to achieve long / short-term goals in order to achieve objects
5. encourages and influences the team through a persuasive approach to rectify under performance and drives high performance for the achievement of a right course of prompt action and discipline
required skills:
1- holds a degree in a related field with minimum 3 years experience with call centers and customer services field
2- self motivated results driven individual with people management skills
3- experienced manager of call team
4- interpersonal skills and ability to solve problems, creativity, commitment, generate attention and respect
5- excellent knowledge in products , services, systems and procedures
6- fluent english is a must, additional languages is a plus
Status: Close
Job sub category: Jobs in Cairo, Nasr City - Egypt
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