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CALL CENTER JOBS

Call Center Jobs > Call Center Agent:
•answer phones and respond to customer requests.
•provide customers with product and service information.
•transfer customer calls to appropriate staff.
•follow-up on customer inquires not immediately resolved.
•complete call logs and reports.
•recommend process improvements.
•other duties as assigned.

Status: Close
Job sub category: Jobs in Cairo, - Egypt
Call Center Jobs > Customer Service agent:
1. answer phones and respond to customer requests. 2. provide customers with product and service information. 3. transfer customer calls to appropriate staff. 4. follow-up on customer inquires not immediately resolved. 5. complete call logs and reports. 6. recommend process improvements. 7. other duties as assigned.
Status: Close
Job sub category: Jobs in Cairo, El-Wayli - Egypt
Call Center Jobs > Customer service engineer:
urgently required for etisal international company.
requirements:

• university graduates.
• customer oriented.
• fluent english.
• excellent communication skills.
• holding certificates of ( ccna, ccnp, mcitp, mcse, mctp)
• knowledge about os linux.



Status: Close
Job sub category: Jobs in Cairo, El-Wayli - Egypt
Call Center Jobs > Telesales Agent:
telesales executives are office-based workers who sell products and services for their employer over the phone. as well as generating as much revenue as possible, telesales executives can be expected to manage accounts and maintain client relationships, all through making and taking phone calls.
• a telesales is primarily responsible for receiving inbound calls from customers and solving their problems.
• specific duties for a telesales role include receiving incoming calls from customers, understanding their problems or requests, interpreting the available details, forwarding requests or complains to the concerned departments, keeping record of account details, processing customer requests, making follow up calls, and performing other tasks assigned by the customer service manager.
• a telesalesis primarily responsible for making outbound calls to customers and promotes our product to them.
• a telesales typically reports to a call center manager.
• a telesales position will be available in our call center.

experience : one or more years of administrative field experience in the same position
• age between 22-25
• v.good all round pc skills with knowledge of common office applications
• duties require the ability to type fastly
• good oral english required and adequate written preferred
• preferable female (not veiled).
• excellent communication skills.
• strong and flexible personality
• strong persuading skills.
• excellent sales skills.
• good problem solving.
• good reporting skills.
• strong sales and client service skills.
Status: Close
Job sub category: Jobs in Cairo, Heliopolis - Egypt
Call Center Jobs > Call Center Manager:
supervises and coordinates activities of workers engaged in customer service activities & observes and evaluates workers'' performance.
• plans, prepares, and devises work schedules, according to budgets and workloads.
• issues instructions, assigns duties to workers & train them.
• communicates with other departments and management to resolve problems and expedite work.
• effectively answer and resolve customer issues using professional customer service skills.
• initiate, participate in, complete, and present special projects that enhance the overall performance of the department.
• mange effective operation and processing of both inbound and outbound customer calls.
• evaluate and report key performance metrics to ensure best practices.
• experience developing and assessing telemarketing standards for call-to-order ratios, call length, and quality of customer interactions.
• skilled at using the phone to get sales, prepares list of leads, delivers benefit statements, handles objections, and records statistics to identify trends for improvement.
• focuses the sales effort around identifying and fulfilling customers current and future needs
• quality controls to ensure all deals go through the “first time”.
experience : five or more years of customer service field experience in the same position
• v.good all round pc skills with knowledge of common office applications
• duties require the ability to type fastly
• good oral english required and adequate written preferred
• excellent communication skills.
• strong and flexible personality
• strong persuading skills.
• excellent sales skills.
• good problem solving.
• good reporting skills.
• strong sales and client service skills.
Status: Close
Job sub category: Jobs in Cairo, Heliopolis - Egypt

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