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JOB TITLE
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ACCOUNT INFORMATION CLERK
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JOB POSITION
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ACCOUNT-INFORMATION CLERK
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JOB INDUSTRIES
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UTILITIES
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JOB DESCRIPTION (DUTIES, RESPONSABILITIES AND TASKS)
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- May specialize in handling inquiries received by mail, compiling information from customer accounting records for replies dictated by others. .
- Interviews customers and others in person or by telephone to answer inquiries and complaints pertaining to bills, customer deposits, and accounts.
- Prepares and mails duplicate bills as requested.
- Processes final bills that exceed amount of deposit to enter amount of net bill.
- Prepares lists of special billing instructions, incorporating charges shown on customers' account.
- Enters information in meter books which was received too late for billing, such as meter test reports and missed meter readings.
- Reviews accounts not billed and prepares bill from available information.
- Investigates incorrect billings due to charges or credits on customers' accounts and prepares written instructions for correction.
- Applies overpayments to charges on customers' account or prepares voucher for refund.
- Keeps records of overpayments on customer accounts.
- Prepares lists and enters charges and payments to customers' accounts for losses, additional deposits, special and irregular charges.
- Keeps records and prepares report of meters registering use of gas- or electric-power, showing results of investigations and amounts recovered or lost.
- Keeps accounting records and compiles information requested by customer and others pertaining to customer accounts.
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